Dear
Mortal Online community.
First
of all, I want to apologize for our rocky login and myrland issues that have
affected most of you the past few days.
We
underestimated the login pressure from players traveling to Myrland from Haven,
and the current results we are getting now compared to our stress test are
quite different. This is by far the biggest challenge in the entire project so
far.
The
team has been working 24/7 to add fixes and improvements in this area as soon
as possible during the release with some progress, but not nearly enough.
We
have today had a specific meeting with additional networking experts to help us
faster solve the issues we are currently facing. The good news is that we now
have a very good picture of the main issues and how we need to solve them. This
requires a few days before it’s fully implemented the way we need it to work.
This means we will have a queue number and a fully working login step. The
login bounces we have had so far have been identified and we know what we need
to do so solve this as well.
We
fully understand the frustration of not being able to login to Myrland, and we
feel the same pain as you do here.
We
will pause all subscription time that is included in the game and make sure
this is not enabled again until these issues are solved. If it’s possible we
will also give the option to players to go back to Haven if you are in queue.
There are a few cases we need to clear such as guild status when going from
Myrland to Haven, so we may only start with being able to go back if you
haven’t entered Myrland yet while we wait on the fixes for Myrland.
Right
now we get a lot of DMs and questions regarding the login status, and we
understand your frustrations. We ask you to read our updates on this matter as
we cannot read all DMs we are getting sent to our devs, they need to focus on
the development now and don’t want to ignore any questions you may send us, but
please understand that we need to focus on the issues to be able to solve it as
soon as possible, so we ask everyone to follow our update sections on this
matter. We are fully aware of all reports and issues currently. We will make
sure we do regular updates on our progression so you can follow that on
discord/website and on steam.
We
strongly suggest any new players remain on Haven so you are able to continue
playing until we have further updates with the transition to Myrland.
Thank
you for all your support, we will keep you updated on our progress and steps to
solve this. We know you’re all eager to get into the game and we’re working
very hard on making that happen as fast as possible.
Sincerely,
Henrik Nyström & The Star Vault Team