random ban
- Thread starter Yarik
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known bug thats effected a lot of people. just message farmerjoe on the discord and explain the situation, he will check your logs and confirm if it was a bug or not
Also got banned a few times me and a friend right after a crash.
Gm told me to talk to leadGM since he's the only one that can unban.
My friend got no reply and went to bed, I had to keep hammering in pms to get HIM unbaned. ( he was contacted 3 days later LOL )
I got banned 1st time , pmed leadgm, no answer, had to re-pm the next day and keep "bumping" the pm and finally got an answer, got unbanned.
2nd time happened , started asking for an unban , got 0 answer ... after 24h of waiting I just told them to not waste any time and unninstalled the game. We decided to not buy into this beta , and wait for launch to make our decision.
In all truth , they need some sort of better customer support, even if it's a "we'r looking into it, I'll contact you later" at least pretend your doing something.
Maybe this is normal , but I'm not used to getting a ban , much less having to go to discord to wait without a single answer from the leadGM to unban and have to be recontacting a person in discord ( that doesn't seem to eager to help or to do anything really ) to get a false ban lifted
Maybe I got unlucky , but was the most unprofessional thing I ever saw in any mmo I'v played , I really hope it improves.
Gm told me to talk to leadGM since he's the only one that can unban.
My friend got no reply and went to bed, I had to keep hammering in pms to get HIM unbaned. ( he was contacted 3 days later LOL )
I got banned 1st time , pmed leadgm, no answer, had to re-pm the next day and keep "bumping" the pm and finally got an answer, got unbanned.
2nd time happened , started asking for an unban , got 0 answer ... after 24h of waiting I just told them to not waste any time and unninstalled the game. We decided to not buy into this beta , and wait for launch to make our decision.
In all truth , they need some sort of better customer support, even if it's a "we'r looking into it, I'll contact you later" at least pretend your doing something.
Maybe this is normal , but I'm not used to getting a ban , much less having to go to discord to wait without a single answer from the leadGM to unban and have to be recontacting a person in discord ( that doesn't seem to eager to help or to do anything really ) to get a false ban lifted
Maybe I got unlucky , but was the most unprofessional thing I ever saw in any mmo I'v played , I really hope it improves.
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Also got banned a few times me and a friend right after a crash.
Gm told me to talk to leadGM since he's the only one that can unban.
My friend got no reply and went to bed, I had to keep hammering in pms to get HIM unbaned. ( he was contacted 3 days later LOL )
I got banned 1st time , pmed leadgm, no answer, had to re-pm the next day and finally got an answer, got unbanned.
2nd time happened , started asking for an unban , got 0 answer ... after 24h of waiting I just told them to not waste any time and unninstalled the game. We decided to not buy into this beta , and wait for launch to make our decision.
In all truth , they need some sort of better customer support, even if it's a "we'r looking into it, I'll contact you later" at least pretend your doing something.
Maybe this is normal , but I'm not used to getting a ban , much less having to go to discord to wait without a single answer from the leadGM to unban and have to be recontacting a person in discord ( that doesn't seem to eager to help or to do anything ) to get a false ban lifted
Maybe I got unlucky , but was the most unprofessional thing I ever saw in any mmo I'v played , I really hope it improves.
yes, I mentioned in another thread as well. the false-positives of the anti-cheat can be a real issue if they persist after release.
but in the end this is beta. I think they are also using this data to fine-tune the automated anti-cheat engine
I 100% get the false positives , it happens, especially in a beta
What really shocked me was the unprofessional way it was handled and that I needed to keep "re-pming" someone to get my acount fixed.
Again , even if it was a quick "We'r checking your issue , please give us some time and we'll contact you asap ! " to keep me on "hold mode" , just something ... not me having to re-pm untill I'm "lucky" to get a reply....
I really came across like I needed to ask for a favor. Again maybe I'm just badly accustomed, but it really came across like they really dont care and I was just another problem.
After I said to ignore my pm and that I was gonna unninstall ( after 24h with no answer ) , no answer was given, seems the leadGM was content with that ending of conversation.
I really hope I just got a bad experience , cause I don't think this kind of customer support will fly if they are aiming for big numbers.
What really shocked me was the unprofessional way it was handled and that I needed to keep "re-pming" someone to get my acount fixed.
Again , even if it was a quick "We'r checking your issue , please give us some time and we'll contact you asap ! " to keep me on "hold mode" , just something ... not me having to re-pm untill I'm "lucky" to get a reply....
I really came across like I needed to ask for a favor. Again maybe I'm just badly accustomed, but it really came across like they really dont care and I was just another problem.
After I said to ignore my pm and that I was gonna unninstall ( after 24h with no answer ) , no answer was given, seems the leadGM was content with that ending of conversation.
I really hope I just got a bad experience , cause I don't think this kind of customer support will fly if they are aiming for big numbers.
This! Seb always helped me with this issues, and always been super-nice, even in the middle of huge events or patch drops which can be quite chaotic.
I feel your sentiment, I was in a similar spot and got 0 replies from LGM! I only got a response after writing on Henriks stream asking for how long ban appeals usually take. The GM was in Henriks chat and told me I had to contact him, which I already had like 10 hours before that. Only after that did he respond to me on Discord and unban me. I would suggest contacting their support at https://mortalonline.squarespace.com/contact-support, I got a response pretty quick and they seemed very helpful!
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Not really, the bans are almost always correlated to a crash. Most, if not all the bans have probably been reverted due to the fact that it's a known issue that people randomly get banned. Here's hoping they fix it sooner rather than later.
It doesn’t matter what you believe, those are facts.
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Got ban day later after latest patch, mined granum in vadda and got crash, then "you are banned" message. Contacted LGM, that was about 30-40 hours spam to him, then he unban me. IMO, bans in current state of the game when actually you pay for testing is overkill. I understand ban when GM have enough of quality proofs of person doing some really crazy things, such as server crashing, mass killing everything with bugs, but that random mass bans i dont understand.
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