- Sep 9, 2023
he doesnt know any cheat app or etc.we asked to help center and lgm discord they dont answer it.He didnt get any warning directly permabanned! we are suspicious there is a guy was using our house .maybe he did and gms saw as his log... Like I said we cant reach anyone to respond our questions!My friend is innocent.he didnt even know there was steam app on phone.they are insisting he cheated and this is a huge bullsht!for what did he get banned?
am in this game for years.never even get temporary ban.Now my 2 chars are banned cuz they were logged in from that comp.Helpcenter is useless af .I have hours spent on that chars.I dont even know why they banned .They didnt even say lol they are hostile af .worst customer service ever existI'm in the same boat almost, as of a few days ago. I know what i did to get a ban (chat infraction) but it's supposed to be a 1 day temporary for violating that /mute.
They banned me in literally 5 mins or less, but have given no reason and are totally ignoring the ticket like you said. Crazy to think they'll actively deal with problems and then just avoid the responsibility afterwards, not a great thing for player retention when the GMs are intentionally hostile and abusing their "power"
No way it's a busy issue when there are less than 1k regular players, and they've already proven they're looking at problems immediately, they're just neglecting the actual moderation part.